Signatories’ activities in brief

Signatories' activities in brief

Declaration signatories


Signatories presenting their practices:

  • After two years of signing the Declaration: PGNIG, ENEA, TAURON, GDF SUEZ, GAZ SYSTEM, EDF


1. Our answer to the challenges related to energy security and sustainable development is to ensure effective functioning of the markets, so they become increasingly open, safe and competitive, with transparent rules, good management and no impediments to free trade

First principle of the Declaration

Sale of electricity through trading platforms

  • EDF actively participates in building the electricity market by selling its electricity through the Power Exchange and other Internet Trading Platforms. It promotes the application of EFET-based agreements in commercial relations.
  • Effects: Contribution to higher liquidity and transparency of the electricity market.

Support of industry associations

  • Through its representatives, EDF supports industry associations in activities fostering market development and effective competition.
  • Effects: Participation in the preparation of such documents as the Comprehensive (Supply and Distribution) Agreement standard, Code of Best Practice for Electricity Suppliers and Distribution System Operators, and a report on the electricity market in Poland.

Corporate Strategy of the TAURON Group for 2011-2015, with an outlook until 2010

  • The Corporate Strategy is focused on the Group's expansion in the most attractive business areas, operating and investment efficiency at best practice levels, management of exposure to market and regulatory risks, as well as building an effective organisation. The Strategy addresses principal market challenges and has defined strategic priorities, reflected in particular business areas.
  • Effects: Effective implementation of the strategy throughout the entire value chain will help enhance the TAURON Group's position among leading power companies in the region, ensuring return on invested capital to shareholders.

Participation in the Power Exchange and Association of Energy Trading

  • Joining the Power Exchange in March 2011 marked the final stage of the accession process commenced in 2010. For more than a decade, the Power Exchange has operated electricity trading markets, on which transactions are executed by a vast majority of enterprises generating and selling electricity in Poland. One of the Power Exchange's objectives, as defined in its articles of association, is to support the development of a competitive electricity market in Poland.
  • Effects: Ability to sell electricity on the Day-Ahead Market and the Futures Market, ability to use the connection with Sweden, made available at the Power Exchange as part of market coupling, proof of transparency and compliance with ethical standards in the company's trading activities.

Consultations as part of the "Development of a New Architecture of the Electricity Market" project

  • As part of the project carried out by the Ministry of Economy's advisory team for the development of a new electricity market model, experts of GDF SUEZ Energia Polska SA are taking part in the team's work as representatives of the Power Exchange and TGPE (Towarzystwo Gospodarcze Polskie Elektrownie, an industry association). The project is being carried out by PSE Operator.
  • Effects: Consultations and comments on the report (prepared during the first phase of the project) on the balancing mechanism in the Polish power system.

The project is underway.

Gaz System
Code of ethics

  • GAZ-SYSTEM SA has implemented a Code of Ethics defining the standards of ethical conduct and highlighting the importance of values underlying the company's activities and decision-making processes. The values are as follows: responsibility, commitment, professionalism, teamwork, and respect. The implementation of the Code at GAZ-SYSTEM SA also attests to the creation of a desirable ethical culture within the organisation. A business guided by a clearly defined set of values and standards of conduct is viewed as more predictable and credible by its customers, investors, business partners and employees. GAZ-SYSTEM SA has recently launched an internal campaign intended to communicate the values and principles underlying the company's operations.
  • Effects: Ensuring employee involvement in defining the values.

Gaz System
CSR Programme for Operator Gazociągów Przesyłowych GAZ-SYSTEM SA

  • The CSR Programme, approved by the Management Board of GAZ-SYSTEM SA in December 2009, is based on the company's corporate strategy as well as on the mission and vision inspired by the principles of corporate social responsibility. It sets out communication goals, target groups and strategic objectives. The Programme embraces three dimensions: environmental projects, education and information, and employee involvement. It also shows reporting methods based on guidelines issued by the Global Reporting Initiative.
  • Effects: The first CSR projects have been implemented, e.g. the "Green Is Beautiful" employee contest, the Natural Energy Fund, and a cooperation agreement with the AGH University of Science and Technology in Kraków.

PSE Operator SA
Strategy of Polskie Sieci Elektroenergetyczne Operator SA until 2020

  • On April 20th 2011 PSE Operator adopted a business strategy including the Sustainable Development perspective.
  • Directions of PSE Operator's strategic initiatives are primarily a consequence of the company's role and position defined in the applicable legislation and corporate documents.
  • The mission of PSE Operator SA:

While respecting the principles of sustainable development, we ensure reliability and effectiveness of the power system within the operating area of PSE Operator SA, create conditions for the development of renewable energy sources, and provide our employees with opportunities for professional development.

  • Effects: The inclusion of Sustainable Development principles in PSE Operator's business strategy boosts the value that PSE Operator represents to its major stakeholders.


PSE Operator
Concept of Sustainable Development directions, goals and programmes for PSE Operator

  • The concept adopted by the Management Board contains programme proposals for specified priority areas of sustainable development (Responsible Investor, Reliable Employer), which result from the Company's strategic goals, are consistent with its tasks and obligations as defined in the Polish Energy Law and fall within the initiatives defined in the signed Declaration.
  • Concurrently with the Concept of sustainable development directions, goals and programmes, PSE Operator put in place a three-tier management structure, consisting of the strategic tier – the Management Board of PSE Operator, the management tier – the Steering Committee and Sustainable Development Officer, and the operating tier – the Implementation Team (operating in groups).
  • Effects: Launch of new projects/initiatives in the Responsible Investor area (i.e. a pilot grant programme "Network of Good Ideas", nationwide programme "Be Safer with Electricity") and Reliable Employer (staring work on the development of the Code of Ethics).

PSE Operator
Development of a new architecture of the electricity market

  • The project is designed to reform the Polish electricity market. As part of the project, an advisory team was appointed advising the Ministry of Economy on how to change the electricity market model. The team has prepared a document entitled "The Programme for Remodelling the Architecture of the Wholesale Electricity Market in Poland". The Programme sets out the key goals and development directions for the wholesale electricity market architecture and presents a framework of activities to be undertaken to reorganise that market. PSE Operator is taking active part in the team's work.
  • Activities undertaken as part of the project focus principally on:
    • Participation in the preparation and implementation of the reform of the Polish electricity market, ensuring effective functioning of the National Power System (over a short and long term),
    • initiating stable, long-term cooperation with leading research institutions in order to provide the Transmission System Operator with appropriate support in developing and implementing the principles of managing the National Power System in accordance with market standards.
  • Effects: The new market model will ensure in particular:
    • Optimal use of existing generation sources and power grids for everyday supply of electricity to customers.
    • Appropriate conditions for integrating the Polish market with the European market.

2. We are prepared to engage in efforts aimed to further improve health and safety at work. Moreover, we invest in our employees' personal development. We promote gender equality in the energy sector, by taking initiatives aimed at giving men and women equal career opportunities.

Second principle of the Declaration

Tauron Polska Energia
Integrated HR Management System

  • The strategy deals with the main issues relating to:
    • recruitment, selection and induction of new employees;
    • knowledge and career management;
    • cooperation with higher education institutions;
    • employee evaluation system;
    • code of business ethics.
  • Effects: Introduction of internal regulations implementing the HR strategy.

The OHS network

  • As part of EDF's operations in Poland, a health and safety network has been established, including representatives of all EDF Group companies. Activities performed by the network are designed to determine best practices, safety standards and preventive measures for the production units.
  • Effects: Ten new safety standards and procedures for the entire EDF Group in Poland, a new work permit system.
  • Other OHS initiatives: a work permit system, employee safety perception survey, safety management audit.
  • Effects: Improved risk analysis, implementation of preventive measures, enhanced supervision and communication at production companies.

Fortum Safety Award

  • Our objective is to provide a safe workplace for our employees. The award is aimed at motivating employees to take individual responsibility for safety at work. It is granted annually to a team and a person for excellent achievements in the field of occupational safety. The criteria for selecting winners include an outstanding health and safety record, development of best OHS practices and involvement of the entire organisation in efforts to improve safety. Innovative development work is also of key importance.
  • Effects: The number of accidents at work has been falling steadily. In Europe, the best safety performance was recorded in 2010 (measured as LWIF from the company's inception).

Health and Safety Record Improvement Programme

  • In 2010, the Programme comprised 24 annual and longer-term tasks aimed at preventing accidents and occupational diseases. In that year, the value of work under the Health and Safety Record Improvement Programme amounted to PLN 11,256,472.97. The updated Programme for 2011 provides for 21 tasks. In addition, we undertake activities in the area of internal communication to raise staff's awareness.
  • Effects: Mitigation of risks relating to hot microclimate, stumbling and falling over, noise pollution, contact with hot surfaces and substances, dust, falling down from a height. Increased awareness of occupational safety among the power plant's staff – no accidents at work since 2008.

PGNiG Employee Satisfaction Survey

  • The most comprehensive satisfaction survey yet was carried out among PGNiG employees, covering all employees of the PGNiG Head Office, Branches, Gas Sales Units and Customer Service Offices. More than a half of all PGNiG employees participated in the survey.
  • The key objective of the survey was to gauge the level of satisfaction among employees, while:
    • identifying factors which affect employee satisfaction;
    • getting employees to define the strengths and weaknesses of PGNiG SA as an employer;
    • identifying areas in need of improvement to raise the levels of employee satisfaction and loyalty;
    • reviewing the values selected to be incorporated into the PGNiG Code of Values and identifying areas to be covered by the Code.
  • Effects: The results of the survey are a valuable source of information on how employees perceive the Company. Moreover, the survey has painted our self-portrait, which shows what we – PGNiG employees – are like. It reflects our attitudes to work, the values we cherish and things we object to. The survey will be repeated in future years.

21 employees of the PGNiG Group have completed a postgraduate course in responsible business at the Kozmiński University.

  • For two semesters, the employees not only attended practical classes devoted to designing, creating and communicating a CSR strategy, but could also learn about a wider context of CSR activities. In June 2010, all the employees successfully completed the first CSR course in Poland.
  • Effects: The course has significantly increased the employees' knowledge in the area of CSR, enhanced our communication with respect to the CSR strategy and facilitated education of other employees cooperating with the graduates.

PGNiG Zielona Góra Branch and Poszukiwania Naftowe Diament – agreement on the organisation and education of future drilling rig and well mining technicians with the Senior Secondary School Complex of Grodzisk Wielkopolski

  • As part of their involvement, the companies support students, and provide lecturers, learning aids and technical materials.
  • Effects: The project ensures continued development of exploration and production operations in the area, by educating mid-level technical staff, mitigating the risk of unemployment and decline of the industry in the region.

Polskie Sieci Elektroenergetyczne Operator SA
Analysis of OHS and Fire Safety Conditions and planned projects aimed at improving these conditions at PSE Operator SA

  • Regional companies of the PSE Operator Group prepare and implement annual OHS improvement plans at the power facilities under their management, based on which they prepare annual reports, as well as collective statistics. All documents are reviewed by the head office (PSE Operator) and used as the basis for the annual Analysis of OHS and Fire Safety Conditions, and for planning projects aimed at improving these conditions at PSE Operator SA.
  • Effects: Improvement of work safety, elimination of potential risks, reduction of accident frequency rates.

Health and Safety at Work Day

  • One of the initiatives undertaken by the company in 2010 was the first Health and Safety at Work Day for employees. The event was an opportunity for employees to seek medical advice and have various health parameters examined. In addition, it drew attention to the dangers of operating vehicles. The company also demonstrated its health and safety equipment.
  • The event featured a presentation of archive documents, poster and photo galleries entitled "Health and Safety at Work in the Past and Today" at Rafineria Gdańska and Grupa LOTOS. Parents were reminded of the basic techniques of saving children's lives and those interested could attend a lecture on diabetes given by experts in the field. Moreover, films about health and safety at work were shown at the company's premises. Additional attractions included health and safety at work contests and safe work awards.
  • Effects: In 2010, Grupa LOTOS recorded a drop in the number of accidents at work and the LTIF rate (per one million of hours worked) compared with 2009. This was a result of higher employee awareness of safety at work issues, built through large-scale initiatives aimed to increase awareness, enhance commitment and foster the culture of work safety.

GAZ System
Protective clothing

  • More than 1,200 employees were equipped with new protective boots and clothing made of Nomex®. The clothing provides protection to employees exposed to the risk of explosion of inflammable substances, including natural gas. The protective properties of this class of clothing do not deteriorate despite many years of use. GAZ-SYSTEM SA is the only gas company in Poland to have equipped its staff with clothing with such high protective properties.
  • Effects: Wearing comfort combined with a high level of protection against burns.

GAZ System
Leader in Safe Work

  • In 2011, GAZ-SYSTEM SA was admitted to the Leaders in Safe Work Forum, based on the following criteria:
    • current OHS conditions, in particular the nature and level of existing threats and nuisances related to the company's business, as well as occupational hazards involved,
    • effectiveness of OHS management,
    • upgrades, extensions and other projects aimed at improving working conditions,
    • other aspects related to improvement of working conditions.
  • Effects: Confirmation of the company's commitment to good working conditions.

GAZ System
Aon Hewitt's Best Employers 2011 study

  • GAZ-SYSTEM SA was ranked first in the "Large Companies" category of the Best Employers 2011 study conducted in Central and Eastern Europe, coming second in the "Large Companies" category of Aon Hewitt's ranking in Poland. GAZ-SYSTEM SA's employee commitment indicator was 80%, which means that most employees express a positive opinion on the company and wish to remain in it.
  • The greatest advantages of GAZ-SYSTEM SA as indicated by its employees include:
    • good reputation on the market,
    • working conditions adapted to the needs of individual positions,
    • possibility of balancing work duties with personal life,
    • high quality of the company's products.
  • Effects: Enhancement of the company's reputation among employees and customers.

3. We acknowledge the need to build our customer base on the open energy and gas market, where the rights of customers are effectively enforced. We also take care of our customers, especially those from socially vulnerable groups, by facilitating their access to energy. On this issue, we are willing to actively cooperate with the government administration, local authorities and non-governmental organisations.

Third principle of the Declaration

CSR working group at the Ministry of Economy

  • GAZ-SYSTEM SA is involved in the activity of the CSR working group appointed at the Ministry of Economy. The company is an active participant of the sub-group for responsible infrastructural projects. The working group's task is to prepare recommendations for the effective implementation of socially responsible investments in Poland. The company took part in the preparation of the Public Consultation for Infrastructural Projects, Handbook for Companies (Podręcznik Konsultacji Społecznych Inwestycji Infrastrukturalnych dla Przedsiębiorstw).
  • Effects: Preparation of the Public Consultation for Infrastructural Projects Handbook.

Support for flood victims

  • In June 2010, Fortum donated 30 professional dehumidifiers to the village of Juliszew-Sady, lying in the commune of Słubice. As a result, most buildings in the village – the most heavily flooded area in the entire commune – were successfully dehumidified in the summer holiday period. Later, a half of the dehumidifiers were given to the commune of Gąbin, and the other half were distributed to other villages in the commune of Słubice. A company providing electricity to the commune of Słubice joined our campaign, reimbursing the power bills run up by inhabitants to dry the flooded buildings.
  • Effects: Working out of the most efficient support project, thanks to swift reaction and collaboration of local authorities and electricity providers. As a result, many families living in areas affected by the flood managed to save their houses from destruction.

"Pass the Heat Forward" campaign

  • As part of the campaign, we want to engage a wide internet audience in selecting an NGO committed to helping those in need, which will then receive financial support to cover its heating costs.
  • Effects: Three NGOs were awarded financial support to cover the costs of heat provided by the EC Wybrzeże CHP plant.

"We Take Care of Our Customers" promotion

  • The promotion is carried out in cooperation with the Municipal Social Welfare Centre in Wrocław and the Commune Social Welfare Centre in Siechnice. A number of low income customers were selected and given discount coupons to help them lower their heating bills.
  • Effects: More than 80 coupons were distributed.

Social welfare programme

  • The EC Zielona Góra CHP plant signed an agreement with the Mayor of Zielona Góra under which help is to be given to the town's needy households who use district heating.
  • Effects: Via the Municipal Social Welfare Centre, the company donated PLN 80 thousand. 246 families received help.

Drafting of the new Energy Law (project carried out by the Ministry of Economy)

  • We are involved in the drafting of a new act – the Energy Law, which is to implement the EU's 3rd Energy Package. As part of activities of the Association of Energy Trading (TOE), TGPE and the Polish Confederation of Private Employers Lewiatan (KPP Lewiatan), we proposed unambiguous regulations – both at the Polish and European level – governing comprehensive (supply and distribution) agreements, general distribution agreements, last-resort suppliers, as well as the place and role of the President of Energy Regulatory Office. We also proposed to simplify the functioning of the industrial energy sector. We support initiatives addressing the needs of socially vulnerable customers, and take part in consultations of proposed solutions.
  • Effects: Work on the new act – Energy Law is in progress. A General Distribution Agreement (GUD) form was submitted to and approved by the President of the Energy Regulatory Office to be implemented by distribution system operators.

TAURON Polska Energia
Code of Best Practice for Electricity Suppliers and Distribution System Operators

  • We adopted the guidelines set out by the President of the Energy Regulatory Office in the "Code of Best Practice for Electricity Suppliers and Distribution System Operators"
  • Adoption of guidelines for:
  • clarity of invoices;
  • completeness of invoice data, which allows to identify all cost items;
  • acceptance of complaints and proposals;
  • law compliant agreements;
  • payment in instalments.
  • Effects: Steady improvement of communication with customers. Identification of socially vulnerable customers – cooperation with social welfare centres, proposals for repayment of debt in instalments, provision of information on outstanding debt.

Polskie Sieci Elektroenergetyczne Operator SA
Smart Grid Project

  • Smart Grid is a concept embracing many areas of the power system operation, in particular:
  • transmission network;
  • dispersed generation, including RES;
  • customer demand.
  • Execution of the Smart Grid concept depends on communication between all components of the power system to improve efficiency, ensure integration of dispersed energy sources and take into account customer demand. The project activities will focus on improving the security of the National Power System.
  • Smart Grid Project includes the following sub-projects:
  • Intelligent transmission networks;
  • Power market demand management system;
  • Dispersed generation and power storage management system;
  • Power line load monitoring system;
  • Implementation of a logging data market model and establishing of an entity responsible for operation of a central repository of logging data;
  • Smart Commune/Region.
  • Effects: improved reliability of power distribution to end-users with a moderate cost increase and with due regard for the natural environment.

Polskie Sieci Elektroenergetyczne Operator SA
CSR working group at the Ministry of Economy

  • PSE Operator SA is involved in the work of the responsible investment projects working group, as part of the CSR Team (a body supporting the Prime Minister). The working group's key task is to prepare recommendations for the promotion and effective implementation of socially responsible investments in Poland. The company provided information and comments during the preparation of the Public Consultation for Infrastructural Projects, Handbook for Companies (Podręcznik Konsultacji Społecznych Inwestycji Infrastrukturalnych dla Przedsiębiorstw).
  • Effects: Preparation of the Public Consultation for Infrastructural Projects Handbook.

Introduction of E-invoice, a new self-service tool at the Gas Sales Unit in Szczecin

  • Between September 2009 and the end of 2010, approx. 10,000 customers agreed to receiving documents in electronic form. This number translates into 5,000 to 12,000 pages of electronic invoices, and 300 to 1,000 electronic payment calls, being sent out on a monthly basis, instead of their paper equivalents.
  • Effects: Besides being modern and customer friendly, the solution offers distinct economic benefits.

4. We recognise the importance of involving a wide group of stakeholders in our business activities and consulting local communities. By doing so, we will reinforce our positive impact on both the social and natural environment, while finding answers to the challenges which lie ahead.

Fourth principle of the Declaration

"The Review of ENEA SA's Community Involvement in 2007–2009"

An analysis of the situation at the company, with a particular focus on its community involvement, was the first step towards building a CSR strategy. The results of the analysis were communicated in the Review. The Review also helped to educate employees and involve them in the process of mapping and building stakeholder relations, and to understand the rules and practical aspects of the operations of a socially responsible company. The company also managed to involve its other stakeholders in the process. Interviews concerning their cooperation with ENEA were conducted, during which stakeholders were probed for their needs and the extent to which their needs had been met so far.

Effects: Publication of "The Review of ENEA SA's Community Involvement in 2007–2009" and formulation of the „Corporate Citizenship Policy of the ENEA Group".

Support for sports

Supporting sports clubs for adults, children and youth, with a particular focus on the disabled – support for such events as the International Wheelchair Tennis Tournament Wrocław Cup and the International Disability Inclusion Ballroom Contest for the Pergola Cogeneration Cup.

Effects: Inclusion of disabled youth (ensuring equal opportunities).

Protection of biodiversity

Preserving biodiversity is one of the objectives contained in the Environmental Policies of the EDF Group's power generation companies.

Effects: The companies analyse the impact of their operations on biodiversity. They take steps to ensure preservation of biodiversity and include compensation measures in their investment projects.

PGNiG SA Sanok Branch – Branch Information Exchange Forum established in 2010

The Forum serves as a tool for gauging social sentiment towards the Group's investment plans. Various functions of the Branch take part in Forum meetings several times a year, to identify the necessary initiatives (notably in the area of communication and organisational matters) addressed to local communities and authorities and designed to eliminate possible difficulties and win acceptance for planned projects.

Effects: Good climate for exchanging information, cooperating, involving material Stakeholders, as well as learning and considering their opinions.

PGNiG SA Odolanów Branch – co-organiser of the Fourth Employers Forum in November 2010

The purpose of the meeting, attended by representatives of companies from across the entire region of Southern Greater Poland, was to exchange experience useful in ensuring legal compliance, improving occupational safety and eliminating risks. The Regional Chamber of Commerce and State Labour Inspection Authority were the other co-organisers.

Effects: Good climate for exchanging information, cooperating and involving material Stakeholders.

Opinion surveys on Fortum

Between 2010 and 2011 and then between April and May 2011, two opinion surveys were conducted among Fortum's stakeholders. The first survey covered Fortum's employees, B2B customers and public officials. Its purpose was to gather information on Fortum's market position and its distinctive features from the point of view of the survey's participants. The second survey was carried out among those asked in the first survey, plus B2C customers, non-governmental organisations and opinion leaders. The survey was aimed to shed light on the perception of the company by its stakeholders and customer satisfaction.

Effects: Gaining an insight into how various aspects of the company's operations are assessed and perceived by its stakeholders and employees, which will allow the company to better meet the expectations of its environment in the future and to develop its operations in the areas which – according to interested parties – may require improvement.

Cooperation with trade unions

The Management Board of GDF SUEZ Energia Polska cooperates with the governing bodies of its trade unions, based on the principle of mutual understanding and readiness to cooperate, as well as in compliance with the provisions of the Polish Act on Trade Unions. The trade unions are consulted on all issues requiring their involvement. The Management Board of GDF SUEZ Energia Polska ensures that the trade unions have appropriate conditions to function at the company.

Effects: In the recent months, the following issues were consulted or agreed upon with the trade unions:
• assessment of the implementation of the Social Package,
• average pay growth index,
• expenditures from the Social Fund,
• implementation of the Healthcare Programme.

GAZ System
Meetings with local authorities

GAZ System uses its best efforts to ensure that all its investment projects related to the transmission system's extension are fully understood and accepted, that they are implemented with due regard to the natural environment, and that they deliver significant benefits to a given region. In pursuance of these objectives, GAZ-SYSTEM SA initiated regional meetings (in Szczecin, Gdańsk, Poznań and Wrocław) with representatives of local and central authorities, and local self-government institutions. At the meetings, the company presented plans to extend the gas pipeline network in the individual regions and heard the opinions and expectations of direct stakeholders of its activities.
Effects: Improvement of relationships with local authorities.

GAZ System 
Information campaign related to the construction of the Świnoujście-Szczecin Gas Pipeline and the Goleniów Gas Compressor Station
GAZ-SYSTEM SA adopted a Communication Plan which provides for more reliable, comprehensive and up-to-date information on the progress of work on the project milestones, communication openness, making external stakeholders aware of the benefits resulting from the project and fostering the project's image as an element of the region's sustainable development.

Effects: Comprehensive information was provided to land owners and local authorities. As part of the campaign: a special website section dedicated to the project was created, leaflets and posters concerning the project were delivered to the municipal offices, information on the project was sent to all land owners within the project's area, information meetings with representatives of local authorities were organised, a leaflet was sent to a local newspaper.


Handbook of Promotional and Informational Initiatives for Projects Co-Financed under the Infrastructure and Environment Operational Programme

  • By 2014, GAZ-SYSTEM SA plans to construct over 1,000 km of new gas pipelines, co-funded under the Infrastructure and Environment Operational Programme. The company has prepared a Handbook of Promotional and Informational Initiatives for Projects Co-Financed under the Infrastructure and Environment Operational Programme, which lays down guidelines on how to carry out transparent and reliable promotional and informational campaigns with regard to GAZ-SYSTEM SA's projects co-funded by the EU.
  • Effects: The handbook allowed the company to include a spokesperson in the Project Execution Unit, specify stakeholder groups for each project, identify communication barriers and risks and prepare annual communication plans for each project.

"Be safer with electricity" – 7th edition of the nationwide educational programme

  • Raising young people's awareness of how to properly handle electrical equipment and promoting safe and responsible use of electricity.
  • Effects: Participation in another edition of the programme ensures a steady increase of young people's awareness.

Polskie Sieci Elektroenergetyczne Operator SA
The public consultation procedure and public relations during the execution of transmission network projects

  • PSE Operator prepared and, on December 8th 2010, adopted a model procedure designed to secure the highest level of public support during the preparation and execution of the company's infrastructural projects.
  • The public consultation procedure requires the preparation and implementation of Public Consultation Programmes for each investment project.
  • Effects: Effective communication relating to PSE Operator's investment projects.

Polskie Sieci Elektroenergetyczne Operator SA
Cooperation with central and local authorities

  • PSE Operator cooperates on an on-going basis with both central and local authorities in the preparation of planning documents. The intention is to incorporate into the most important planning documents of the development objectives for the power transmission grid, whose achievement will affect the economic growth of the country as a whole, as well as of particular provinces and regions. The company's representatives participate in meetings of the Assembly of Province Marshals and the Regional Energy Councils assisting local governments.
  • Effects: Securing acceptance of investment plans.

Polskie Sieci Elektroenergetyczne Operator SA
Power lines and substations in man's environment (regularly published educational book and brochure)

  • The main objective of PSE Operator's publication is to present the current state of knowledge on the environmental impact of electromagnetic fields and noise generated by extra-high voltage facilities (managed by PSE Operator).
  • The publication is useful to local governments and state administration.
  • Effects: Educating the public about the actual impact of power lines and substations on human health and dispelling myths about the supposed hazards they pose.

Polskie Sieci Elektroenergetyczne Operator SA
"Be safer with electricity" – 6th edition of the nationwide educational programme

  • The programme is targeted at primary and junior high school students. The idea lying behind this initiative is to bring up young people to be conscious users of electricity, taking care of the natural environment.
  • In the 6th edition, the following themes were chosen for the respective competition categories:
    • art competition: A visit to the land of friendly energy;
    • literary competition: My adventure in the world of future energy;
    • photography competition: Electricity around us.
  • Effects: Improved safety of electricity users, greater consumer awareness.

5. We recognise the need to manage our value chain in line with the sustainability principles, especially by establishing relationships of equals with our customers, suppliers and business partners. Moreover, we are keen to support our suppliers and business partners in achieving high standards of sustainable development and corporate responsibility.

Fifth principle of the Declaration

Corporate Strategy of the TAURON Group for 2011-2015, with an outlook until 2010

  • In order to ensure efficient and transparent management of the TAURON Group, the Group adopted a uniform plan to divide its operations into Business Areas. Changes in the Group's operational structure are currently underway with the ultimate goal to establish one company per business area. This will allow TAURON to enhance efficiency along the entire value chain, in order to maximise margins generated by the Group.
  • Effects: Specialised companies were established responsible for the sales, customer service and RES areas. Restructuring in the area of generation, distribution, heat and mining is expected to be concluded by the end of 2011.

EDF companies always ensure that their subcontractors provide quality services with due regard for the provisions of law and international standards (for example with respect to prohibition of child labour).

  • EDF companies make every effort to ensure that subcontractors and their employees have the best working conditions and highest levels of OHS compared with industry peers on local markets.
  • Effects: The company's requirements concern in particular: legal compliance, proper focus on OHS of subcontractor's employees, adherence to rules of ethical conduct in customer relations, with special emphasis on respect for the individual, integrity and environmental protection.

Board of Ethics
Promotion of values, identification of ethical issues and dealing with any identified and reported issues. The responsibility for resolving any identified and reported problems lies with the Management Board and managers. Employees are guaranteed full anonymity, as our mission relies on mutual trust between us and our employees.

Revised values of Fortum

  • In 2011, Fortum revised its core values. Over 3,500 Fortum employees took part in an Intranet survey which asked for their opinions on the company's operations, values determining our conduct and their effect on Fortum's business success. According to the survey, our common values can best be expressed by the words "responsibility", "creativity", "respect" and "integrity".
  • Effects: The values represent our true beliefs, because they are rooted in employees' opinions.


  • The quality of customer service provided by GDF SUEZ Energia Polska SA depends on our ability to obtain the highest quality products and services from suppliers and external partners.
  • The process of selecting suppliers for GDF SUEZ Energia Polska SA is objective and based on a number of stringent, merit-based requirements. With regard to its suppliers, the company strives to ensure a fair and transparent purchasing process, allowing it to maintain balanced and objective supplier relations.

Integrated management system

  • Our integrated management system, based on ISO 9001:2001, ISO 14001:2005, PN-N-18001:2004, is a tool used to implement corporate responsibility, which translates into credibility in all areas of our activity, as well as lasting and transparent relations with stakeholders. The quality management system is chiefly directed at GAZ-SYSTEM SA's employees, as well as Customers, counterparties and suppliers (subcontractors).
  • Effects: Securing the position of a modern and efficiently managed business, providing transmission services up to the highest European standards, based on environmentally-friendly and safe technologies.

Polskie Sieci Elektroenergetyczne Operator SA
Compliance Programme

  • The Updated Compliance Programme, setting out obligations and rules of conduct, applies to the following areas:
    • elimination of behaviours and activities leading to discrimination;
    • lasting involvement of employees in the Programme's implementation;
    • provision of information by the Transmission System Operator;
    • protection of sensitive information;
    • duties and tasks of the Compliance Programme Officer related to the Programme's implementation and execution, as well as its monitoring, supervision and reporting;
    • regular reports on the implementation of the Programme.
  • Effects: Observance of rules relating to equal treatment of the system's users.

6. We are aware of the need to jointly promote energy-saving solutions, design and implement cleaner and more efficient technologies, overcome barriers to investment in the energy sector and carefully consider the environmental impact of investment projects at every stage of their execution.

Sixth principle of the Declaration


Polskie Sieci Elektroenergetyczne Operator SA
Testing electric cars

  • Among the projects initiated and run by PSE Operator is the testing of electric cars, which are both comfortable and environmentally-friendly.
  • As a part of the project, PSE started to use new electric cars, the only model mass manufactured in Japan and available in Poland.
  • Effects: Collection of data necessary to estimate future demand for electricity assuming widespread use of electric cars.

"In contact with nature" and "" educational projects

  • All activities engaged in by ENEA as a corporate citizen stem from the objectives and commitments specified in the company's policy. One of the projects that is being implemented, "In contact with nature", is a continuation and expansion of the "" environmental awareness competition launched in 2009. ENEA is planning to develop the project with the participation of its brand ambassador and famous actor Michał Żebrowski, who – in line with the company's CSR commitments and policy – will engage and educate ENEA stakeholders in environmental issues.
  • Effects: The projects have helped increase social awareness of energy-efficient solutions and renewable energy sources. Currently, the "" website contains films explaining in simple terms the mechanisms of wind energy, hydropower and electricity generation, which can be used as teaching aids in schools.

Construction of a new biomass boiler, the so-called "Green Block"

  • The boiler would be fuelled exclusively with biomass: saw-wood i.e. wood biomass (80%) and agro biomass (20%). The boiler's target steam capacity is 570 t/h at the temperature of 535ºC and pressure of 12.75 MPa. This will allow the modern steam turbine to generate approximately 205 MWe of green energy.
  • Effects: The introduction of the new biomass boiler and withdrawal of the EP 650/8 pulverized coal-fired boiler will result in the reduction of annual pollutant emissions by up to:
    •  ash: 109 Mg/a;
    • sulphur dioxide: 5,691 Mg/a;
    • nitrogen dioxide: 1,701 Mg/a.

Introduction of Mitsubishi i-MiEV electric cars on Polish roads

  • Seeking to limit traffic-related CO2 emissions, in February 2011 Fortum introduced four Mitsubishi i-MiEV electric cars in Poland. Two of them are used by the city guards in Częstochowa and Wrocław, while the remaining two have been included in Fortum's car fleet.
  • Effects: Electric cars can make a real difference in the quality of people's lives as they do not emit CO2 or other pollutants.

The "Hot Domestic Water from the District Network" programme

  • The replacement of gas-fired water heaters with water heating systems generating heat.
  • Effects: Improvements is consumer safety, user comfort and reliability of supplies. The new solution has also reduced water heating bills.

Energy Patronage

  • Refurbishment of old tenement houses in Wrocław: modernisation of the energy system in the Youth Sociotherapy Centre with the use of renewable energy solutions, and in the buildings for the blind and partially sighted, administered by the Province Marshal, in reliance on state-of-the art technologies – the "Kasztanowa Street without barriers" project.
  • Effects: Increased energy efficiency of the buildings, cost savings thanks to lower energy consumption; greater environmental awareness.

"10+" Programme

  • "10+" is the largest investment programme to have been undertaken by Grupa LOTOS, as well as one of the most extensive projects in Central and Eastern Europe. Already at the initial stage of investment planning, Grupa LOTOS chooses only environmentally friendly solutions meeting the BAT requirements. Grupa LOTOS applies BAT standards in the construction and operation of industrial facilities, procedural solutions related to their operation, utilities consumption per tonne of crude, pollutant emissions per tonne of crude as well as sewage and waste production indicators.
  • Effects: In 2010, the "10+" project was completed. A number of state-of-the art units were built in Gdańsk, which have increased the refinery's crude processing capacity by 75%, to 10.5m tonnes per year. According to the most recent Solomon's Fuels Refinery Performance Analysis, the Gdańsk refinery holds the 6th place on the rating list of 106 European refineries.

Natural Energy Fund

The main objective of the competition is to increase the awareness of environmental issues among children and young people, while promoting pro-environmental attitudes.

  • The first edition of the contest was organised in the Province of Szczecin, and was addressed to the communes and schools from the Province. GAZ-SYSTEM invited representatives of the Nasza Ziemia Foundation, environmental experts from the Office of the Szczecin Province and the Provincial Fund for Environmental Protection and Water Management to sit on the jury panel.
  • Effects: The five best entries were awarded prizes with the total value of PLN 50,000. The competition has helped raise the local community's environmental awareness.

7. We recognise that it is essential to ensure energy security based – to the greatest extent possible – on domestically produced, clean energy sources, including renewables. We want to engage in the development of renewable energy sources, harnessing the potential offered by scientific and technological innovation, and working towards a consistent and stable regulatory framework. At the same time, we appreciate the benefits of industry-wide cooperation in order to promote best practice and share knowledge and experience.

Seventh principle of the Declaration

Tauron Polska Energia
Green energy offering

  • TAURON EKO and TAURON EKO Premium – promotional offers of electricity for small- and medium-sized enterprises.
  • Thanks to the offers, customers can help improve the condition of the natural environment – PLN 1 per each MWh of electricity consumed by a customer will be earmarked for planting trees, with a guarantee of a lower price, fixed for a year.
  • The promotion covers electricity generated only from renewable sources, in particular Small Hydroelectric Plants. The energy generation process is monitored by the Polish Society for Energy Certification (PTCE). In cooperation with the TAURON Group, PTCE has developed a certification system which allows companies buying green energy to place the PTCE guarantee mark on their products and promotional materials.
  • Effects: On May 26th 2011, we planted trees bought with the proceeds from electricity sales under the TAURON EKO promotion in Dąbrowa Górnicza.

Tauron Polska Energia
Performance of strategic initiatives related to RES

  • As part of its RES development initiatives, the TAURON Group has designed a number of investment projects.
  • Effects: Capacity expansion paths for wind and biogas energy generation were defined, along with a plan to improve the efficiency of existing generation capacities.

PSE Operator SA
Management of wind energy generation within the National Power System

  • Recent years have seen a rapid increase in the installed capacities of wind energy generation units. This kind of energy generation is characterised by significant differences in the installed capacities of individual wind turbines/wind farms, wide dispersion within the National Power System, and mistakes in forecasting the level of power generation when performed more than several hours in advance, which are significantly larger than mistakes in forecasting the demand for power within the National Power System.
  • Effects: Improved standards of monitoring wind energy generation levels (in real time) and additional forecasting tools.


  • Grupa LOTOS has been involved in the InnoEnergy project, which is likely to become a platform of pioneer initiatives in the field of sustainable development in Poland. The project is a response to the European Commission's initiative to develop the European Institute of Technology, comprising a network of knowledge and innovation communities. Participants of the InnoEnergy project have been asked to cooperate. Grupa LOTOS is among the companies and organisations supporting that unique project. The Polish participants decided to focus on the development of clean coal technologies. The project is a long-term initiative and its primary goals are divided into three groups (Research, Education and Innovation), forming the so-called Innovation Triangle. It is designed to satisfy people's future needs through sustainable development.
  • Effects: Being interested in the reduction of greenhouse gas emissions, including in particular CO2, Grupa LOTOS is exploring innovative technologies in that field.

Central Europe Energy Partners (CEEP)

  • In 2010, the Deed of Incorporation of Central Europe Energy Partners (CEEP) was signed in Brussels. CEEP is a non-profit association, which brings together business entities, research institutions and other Central European organisations operating in the energy sector. President of the Management Board of Grupa LOTOS, Paweł Olechnowicz, is the Chairman of CEEP's Board of Directors.
  • The main objective of CEEP is to support the integration of the Central European energy sector within the energy security policy framework. CEEP's activities focus on energy sources, such as coal, gas, crude oil and renewable fuels, nuclear power, gas connectors, energy bridges connected with crude oil and fuels, issues related to greenhouse gases and CO2 storage, storage of crude oil and fuels, and other issues related to the energy sector.
  • Effects: The objective behind the establishment of CEEP was to build a communication and cooperation platform with respect to energy security issues for Central European companies, higher education and research institutes, organisations and public institutions. The areas of ideas sharing, as well as investment and market cooperation, are being expanded. Energy security is a global challenge. CEEP is open to business entities, research institutes and other organisations from Central Europe which operate in the energy sector and are willing to be represented in the European Union. This applies not only to energy producers, but also to consumers and the whole economy. The founders of CEEP hope that the organisation will ultimately receive support from companies in the countries which have recently joined the European Union, i.e. Bulgaria, the Czech Republic, Estonia, Hungary, Lithuania, Latvia, Romania and Slovakia.

GAZ System
Cooperation with AGH

  • The AGH University of Science and Technology is the first technical university invited by Operator Gazociągów Przesyłowych GAZ-SYSTEM SA to cooperate as part of a long-term education support project. The first initiative involved the set-up of the Numerical Laboratory of Logistics and Transmission Network Management based on an advanced gas flow simulator. The specialist software, designed to compute all processes taking place in gas transmission networks, is used by the company on a daily basis. It is important that students learn by using practical tools.
  • Effects: Establishment of an inter-faculty laboratory at the AGH's Faculty of Energy and Fuels and the Faculty of Drilling, Oil and Gas, currently used by 60 students.

GDF Suez
GDF SUEZ Energia Polska SA is committed to development of wind farms (including extension of existing ones) and acquisition of completed projects.

  • The company intends to operate wind farms with a total capacity in excess of 550 MW by 2017.
  • Effects: Jarogniew-Mołtowo Wind Farm (reduction of CO2 emissions by 52,797.75 tonnes/year), Wartkowo Wind Farm (reduction of CO2 emissions by 65,526.5 tonnes/year), Pągów Wind Farm (reduction of CO2 emissions by 126,625.35 tonnes/year).

Fortum CHP Plant in Częstochowa

  • The CHP plant, which is one of the most advanced facilities of this kind in our part of Europe, simultaneously produces heat (120 MW) and electricity (64 MW) (cogeneration), with the use of biomass at approximately 25%. The state-of-the-art high-efficiency technology involving the use of biomass contributes to a reduction of CO2 emissions, which is in line with the company's mission assuming that in future Fortum will become a zero-emission power utility. Fortum cooperates with local governments to help reduce household emissions, by encouraging people to stop using their own boilers and connect to heat transmission networks.
  • Effects: Reduction of dust and CO2 emissions (dust emissions from the CHP plant is ten-fold lower than the allowable 30 mg/m3).

EDF Group is a leader in biomass co-firing

  • 2010: commissioning of a boiler co-fired with biomass at 45% (Czechnice), implementation of a direct biomass feeding technology at the Kraków CHP Plant.
  • Effects: In 2010, 900 thousand tonnes of biomass was used to generate 1.3 TWh of green energy. As a result, CO2 emissions were cut by 1.3 million tonnes.

Replacement of an old coal-fired boiler with an oil- and gas-fired boiler at the Zielona Góra CHP Plant; low-emission burners (NOx)

  • Effects: Elimination of coal combustion and launch of natural gas-fired units – compliance with stricter emission standards by achieving environmental effects: reduced emission of pollutants from coal combustion, lower NOx and SOx emissions.

8. We realise the importance of assessing our goals and objectives in terms of their compliance with sustainable development policies, and informing our stakeholders of the results. In conducting our business, we adhere to the principles of openness, transparency and reliability, by disclosing both qualitative and quantitative data reflecting our progress in terms of sustainable development. We aim at presenting our social, economic and environmental performance in the form of publicly available reports, prepared in accordance with generally accepted standards
Seventh principle of the Declaration


"Responsible Energy" - the PGNiG Group's CSR Report for 2009

  • The Report, describing the already implemented and planned activities in the six strategic areas of sustainable growth of the PGNiG Group, was compiled as a collaborative effort of many employees of the PGNiG companies, branches, and gas sales units.
  • Effects: The Report, just like the Sustainable Development and Responsible Business Strategy, fulfilled an educational role. It was a systematic compilation of information on CSR initiatives within the Group. The Report was distinguished for the second time in the CSR report contest organised by the Responsible Business Forum.

PGNiG, Storage System Operator
Instruction Concerning Avoidance of Discriminatory Behaviour Towards Storage System Operator Customers

  • The instruction, binding on all employees of the Storage System Operator, specifies steps to be taken to ensure non-discriminatory treatment of storage service customers (including rules for the protection of legally protected information whose disclosure could compromise the trade secrets of storage service customers, etc.)
  • Effects: Ensuring equal and non-discriminatory treatment of Storage Service Customers and prospective Storage Service Customers.

Appointment of Ethics Officer (April 2011)

  • During the first few weeks from appointment, the Ethics Officer focused on preparing for the implementation of the Code of Staff Values and commencing regular work.
  • The Officer's duties at PGNiG SA include ensuring compliance with ethical standards, fostering a corporate culture based on the highest ethical standards, and promoting ethical behaviour at the Company.
  • Among other things, the Officer will be responsible for preparing the materials to be used for internal and external promotion of ethical standards, analysis of employees' training needs in the area, development of the training programme and responding to employees' questions concerning ethical standards effective at the company. The Officer will also support the work of ethics officers at the individual Group companies.
  • Effects: It is still too early to point to any tangible effects, but we expect that the Ethics Officer's efforts, combined with the implementation of the Code of Staff Values, will help to further the application of specific values and principles in business.

PGNiG's Central Measurement and Testing Laboratory – analysis of natural gas in Warsaw's gas pipeline system

  • The gas for the analysis was sampled directly from the gas supply system in the laboratory's building; the gas comes from the Warsaw ring.
  • Effects: We report on the quality of gas delivered to customers.

Development of the ENEA Group's CSR Strategy

  • The strategy aims to organise the existing CSR initiatives and activities, render the achievement of business objectives set out in the Corporate Strategy more effective, give a high priority to CSR within the ENEA Group and offer a comprehensive guidance on its implementation.
  • Effects: The adoption of the Strategy has commenced the process of consistent and systematic introduction and reporting of CSR practices in the ENEA Group companies. The Strategy is implemented based on specifically formulated operational plans of the Group members. The implementation of strategic CSR objectives is systematically monitored and its results are reported.

Integrated reporting

In 2010, the Management Board of Grupa LOTOS resolved to release integrated reports on the business, social and environmental performance of the LOTOS Group. The integration of previously separate financial and CSR reports confirms that the company considers social responsibility to be a cornerstone of business management. Thanks to the consistent and functional communication channel, the company intends to make available all information on crucial factors affecting its performance. In this process, Grupa LOTOS employs the global sustainability reporting method prepared by the Global Reporting Initiative (GRI). The GRI standard is a guarantee of reliable and objective assessment. It is also taken into account in the assessment of the company as a member of the RESPECT Index of the Warsaw Stock Exchange.
Effects: During the six months of 2010, the website featuring the first integrated report was visited by 11.5 thousand users, out of which first-time visitors accounted for nearly 70%.


Roadmap to a carbon-free future

In 2010, Fortum commenced work on the Roadmap, developed by the Climate Changes Network, an international team composed of the company's employees.

  • The team's goal was to develop a plan (roadmap) outlining measures and projects which will enable the company to effectively reduce carbon dioxide emissions. The roadmap covers all countries in which the company operates and provides guidelines until 2050. Apart from general objectives, some countries (including Poland) have their individual goals. The general objectives were approved and came into effect at the beginning of 2011 (the formulation of Poland-specific goals has entered the final stage).
  • Effects: reduction of own emissions of carbon dioxide; in the long-term, carbon-free electricity generation (publicly available data on performance against objectives).


Report in line with the Global Compact guidelines

  • Since July 2009, GAZ-SYSTEM SA has participated in the UN Secretary-General's Initiative, embracing its values and committing to adhere to the ten principles in the areas of human rights, labour relations, environment protection and corruption prevention. GAZ SYSTEM SA prepared its first Global Compact report following the sustainability guidelines promulgated by the Global Reporting Initiative (GRI), an independent institution. From among the many available indicators, the company chose those that best corresponded to its operational profile. GAZ SYSTEM SA has declared GRI application level C and intends to continue reporting in line with the above guidelines in the years to come.
  • Effects: The report prepared in accordance with GRI guidelines was made available to stakeholders.

Polskie Sieci Elektroenergetyczne Operator SA
Environmental impact reports

  • PSE Operator executes transmission network-related projects which, in order to receive relevant building permits, require an environmental impact assessment followed by an environmental impact report. Based on the report, PSE Operator obtains a decision on environmental conditions for the project implementation (environmental decision). The report is a key element used to evaluate the project's environmental impact. It describes how the project would affect specific aspects of the environment and influence people taking into account its intended location, design, technologies and organisational structure.
  • Effects: Obtaining of environmental decisions.

Open internal and external communication

  • Communication related to our CSR efforts: articles in the media, intranet and the Wspólna Energia corporate magazine, Open Door events in companies.
  • Effects: Our stakeholders have greater understanding of what we do.

Presence at industry conferences and in CSR rankings

  • Effects: Leader of Corporate Social Responsibility in the Good Company 2010 award, 5th place (in the energy sector) in the Ranking of Responsible Companies 2011; participation in conferences: Responsible Business Forum, Nationwide Forum of Ethics.


Functional PR and communication strategy for TPE and the TAURON Group

  • The strategy, which is an extension of the TAURON Group's business strategy, covers all communication-related areas, including external and internal communication, crisis management, investor relations, CSR and sponsorship.
  • Effects: The strategy became the groundwork for the implementation of:
  • rules governing sponsorship at TPE and the TAURON Group,
  • methodology for selection, planning, reviewing and reporting the effects of our sponsorship efforts,
  • Book of Crisis Management,
  • "Best Practices for WSE Listed Companies".


We monitor pollutant emissions and water consumption levels

  • The results of monitoring are reported to the Marshal Office and Provincial Inspectorate for Environmental Protection. Our annual Directors' Report on the Company's Operations contains quantitative and qualitative data pertaining to environmental protection. Every year, we develop an "Environmental protection programme", where we define objectives and tasks aimed at mitigating our impact on the environment. If any irregularities occur, we immediately inform members of the local community and authorities about the reasons for such irregularities, as well as actions undertaken to restore compliance with the requirements.
  • Effects: Increased transparency of our operations.